what do you need help with？
FAQ
custom
1.Do you have a product catalog？
Sorry, we do not have a product catalog. We develop over 100 designs every week, so there is no way to list every design. You can click here to view our latest products
2.What do I need to prepare to start making samples?
You need to send us the design you want, which can be a clear picture or a detailed technical package, and the size of the garment.
If you don’t have your own design, you can also choose the products on our website to make it.
3.If I don't have a technology package, can you customize it for me?
Of course, if you don’t have a technical package, you can also send us your favorite product pictures or manuscript pictures, or you can refer to the design on our website
4.What is your production process？
Please click here to view the detailed production process
5.How much is your sample fee?
Since the design, fabric and accessories of each product are different, it is difficult for us to estimate the specific sample price.
You need to send us the sample design you want to make first, and our designer can give you a quotation after accounting
6.Do you send fabric or color samples?
Yes, we will send you the color card together with the sample after the sample is finished
7.can you sign a confidentiality agreement？
Yes, you can provide the document of non-disclosure agreement and we will sign it.
8.What is your MOQ？
Our MOQ is 200pcs, it depends on your design
9.What garments do you specialise in?
We are good at making a series of products of Muslim clothing, such as abaya, modest dres, tunic, kimono, hijab, jilbab, baju kurung, baju melayu, thobe and many more
10.What fabric options do you have?
Some of our commonly used fabrics include cotton, linen, rayon, viscose, polyester, satin, nylon, etc. If you need other fabrics, we can also help you find them
11.What crafts can you make?
We can customize all kinds of printing, embroidery, and also have beads, lace, patches, rhinestones, sequins, pleats, ruffle，etc. on the clothes
12.What sizes can you make?
Our sizes range from xxs to 5xl, you can provide the size chart, we will customize according to the size you need
shipping
how much is the shipping cost
The freight depends on the country and the weight of the goods, you can click here to contact our customer service to get the price of the freight
How long will it take to ship to my country?
The time limit for express delivery is generally 5-7 days
The time limit for sea freight is generally 30-45 days
The time limit for air freight is generally 15-18 days
Which courier do you ship through?
We usually send samples by DHL , FeDex, UPS
If you have your own forwarder, we can also send the goods to your forwarder
how do i track my goods？
After delivery, we will send you the express tracking number, and you can check the logistics track according to the express tracking number
Manufacturing
How do you ensure quality？
When fabric is ordered, we inspect the entire piece of fabric.After the product is finished, we will also check each garment before packing.
Our inspection includes:
Whether the fabric has stains, holes
Whether the color has chromatic aberration, discoloration
Is the printed or embroidered pattern correct
Whether the garment has excess threads and whether the stitches are neat
Are there any missing decorations, labels, etc.
Is your factory ethical?
We are committed to ethical and fair trade practices.
Our company will not force workers to work. If necessary, we will follow the wishes of workers whether to work overtime. If work overtime, we will also pay for overtime.
We have dedicated staff responsible for cleaning, and we will clean up the garbage in time every day, so our working environment is always clean and tidy.
We will also regularly check the circuit and whether the machine is in good condition to ensure the safety of workers
what certifications do you have?
We have passed SEDEX certification, GSCI certification, ISO90001 certification, WCA certification
can i visit your factory？
Of course, welcome to visit our factory at any time, our factory address is : 3rd Flood,151#Jie Nan Road, Xiao Jie Jiao, HuMen，ongguan,Guangdong,China If it is not convenient for you to come to China temporarily, we can also arrange online meetings